FAQ
-
-
- Frequently asked questions (FAQ) about wallpapers
Welcome to our wallpaper shop! To provide you with the best possible service, we have compiled and comprehensively answered the most frequently asked questions from our customers.
1.1 How do I order wallpapers from your online shop?
Ordering in our online shop is simple and user-friendly:
Product selection: Browse through our range and select your desired wallpapers.
Shopping cart: Place the selected items in the shopping cart.
Order process: Go to the shopping cart, review your selections and follow the instructions to enter your shipping address and payment information.
Confirmation: Once completed, you will receive a confirmation email with all the details of your order.
1.2 Can I order samples before purchasing?
No, these are custom print designs. We therefore do not offer samples.
1.3 How do I calculate the number of wallpaper rolls I need?
You do not need to do this calculation with us.
Take room measurements: Measure the height and width of the walls. That's enough.
1.4 Which payment methods are accepted?
We accept various payment methods, including:
- Credit cards (Visa, MasterCard)
- PayPal
- Prepayment
- Purchase on account
1.5 How much are the shipping costs and how long does delivery take?
Shipping costs: These vary depending on the order value and delivery address. Details can be found on our shipping page.
Delivery time: The delivery time is typically 7 business days. For custom-made wallpapers, it can take up to 14 business days.
1.6 Can I change or cancel my order?
Changes or cancellations can be made as long as your order has not yet been printed and shipped. Please contact our customer service immediately.
1.7 How do I return or complain about wallpaper?
If you are not satisfied with your order, please contact our customer service.
Return period: You have a 14-day right of withdrawal.
Return process: Contact our customer service to obtain a return label.
Conditions: The wallpaper rolls must be undamaged and in their original packaging.
1.8 Are the wallpapers environmentally friendly?
Yes, we attach great importance to sustainability. Our wallpapers are manufactured using environmentally friendly production processes. For more information, see our sustainability section.
1.9 Do you also offer wallpapering accessories?
No, no additional accessories are necessary for our self-adhesive wallpapers.
1.10 How do I contact customer service?
Our customer service is available to answer any questions you may have:
Phone: +4915159082549
Email: info@wallofnova.com
- Frequently asked questions (FAQ) about wallpapers
-
-
Contact form: Available on our contact page.
2. Our commitment to sustainability
Sustainability is a central component of our corporate philosophy. We are aware of our responsibility to the environment and are actively committed to environmentally friendly production processes and products.
2.1 Environmentally friendly materials
Our wallpapers are made from materials sourced from sustainably managed forests. Certifications like FSC® ensure that the wood used is sourced responsibly.
2.2 PVC-free products
We offer wallpapers that are 100% PVC-free and free of harmful plasticizers. This not only ensures a lower environmental impact but also a healthy indoor climate for our customers.
2.3 Energy-efficient production
By using modern technologies and energy-efficient processes, our partners are continuously reducing our CO₂ footprint.
2.4 Recycling and waste management
We focus on recycling and minimize production waste to conserve resources and reduce environmental impact. Our packaging materials are also designed to be sustainable.
2.5 Health and Safety
The safety and health of our customers is our top priority. Our wallpapers are free of harmful substances and meet the highest standards in indoor air quality and safety.